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Olin Library

Olin LibQual+ Survey 2015

LibQual 2015 Introduction

  1. Introduction
  2. The Report
  3. LibQual 2015 Presentation
  4. User Comments and Responses

Just like 2006, 2010, and 2012, we are publishing our results – warts and all – on our website so that you can see how your expectations of your library compare with your colleagues’ and you can hold us accountable for responding to your expectations. To learn more about LibQual the survey, see the footnote to this page.

Just as in previous years, you should expect to see us try and find ways to respond to what you have told us. Some things will be quick and relatively easy to do, but others will take much longer and involve more time and money. You can find out more about how we are responding to your comments by looking at the User Comments and Responses page. In the meantime, if you have comments about this short summary of our results, I would love to hear from you. E-mail me at

LibQual is an international web-based survey conducted by the library to determine the expectations of patrons and their level of satisfaction with the services that the library provides.
If you completed the survey, you will know that it is not a simple satisfaction survey. The survey asked you to define (on a nine point scale) your minimum expectation of 22 different questions of service, your desired level of service, and where you see the Olin library performs in relationship to that measure. These questions can be grouped into three “dimensions:” “affect of service” measures the service provided by people in the library, “information control” measures how our collections and systems serve you, and “library as place” measures, well, the library as a place. You can learn a lot more about how the survey works by reading the introductory pages of the report. It is important to note that meeting users' desired expectations of service in all areas is very difficult. Most libraries that have conducted the LibQual+ survey are happy if they have exceeded users’ minimum expectations by reasonable margins.

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