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Information Technology

User Services

Jon Schmedinghoff

Jon Schmedinghoff

Director, User Services

Oversees Help Desk and Desktop Support, Event and Classroom Technology Support, Computer Imaging and Deployment, IT inventory, and the Rollins Campus Computer Labs.
Travis Ray

Travis Ray

Senior Technical Support Specialist

Responsible for the monitoring and troubleshooting of Rollins College computer network systems. Oversees I.T. student assistants and call ticketing system. Additional duties include faculty, staff and student help desk support.
Son Nguyen

Son Nguyen

Technical Support Specialist

Son provides hardware, software and network support to Rollins College students, faculty and staff. He also assists student and faculty with any multimedia-related issues, from video editing to Photoshop.
Will Bailey

Will Bailey

Technical Support Specialist

Will provides hardware, software and network support to Rollins College students, faculty and staff. Liaison between Help Desk and Network teams and actively involved with LogRhythm support. Currently studying towards his CCNA.
Betsey Shutts

Betsey Shutts

Technical Support Specialist

Betsey provides hardware, software and network support to Rollins College students, faculty and staff.

Steve Atchison

Technical Support Specialist

Supports faculty and staff use of high-tech classrooms and Special Events A/V.

Scott Garrow

Technical Support Specialist

Scott provides hardware, software and network support to Rollins College students, faculty and staff.