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and student help desk support.
Information Technology
User Services
Jon Schmedinghoff
Director, User Services
Oversees Help Desk and Desktop Support, Event and Classroom Technology Support, Computer Imaging and Deployment, IT inventory, and the Rollins Campus Computer Labs.Travis Ray
Senior Technical Support Specialist
Responsible for the monitoring and troubleshooting of Rollins College computer network systems. Oversees I.T. student assistants and call ticketing system. Additional duties include faculty, staffRob Pfluger
Technical Support Specialist
Maintains staff, faculty and students' computer equipment. Provides phone support for the college campus.Rob Worth
Senior Technical Support Specialist
Supports faculty and staff use of high-tech classrooms, Special Events A/V, and Mediasite. Assist Crestron and Crestron RoomView programmer. Install A/V and Crestron control systems in high-tech classrooms. Liaison between Classroom Technology and Network teams.Son Nguyen
Technical Support Specialist
Son provides hardware, software and network support to Rollins College students, faculty and staff. He also assists student and faculty with any multimedia-related issues, from video editing to Photoshop.Will Bailey
Technical Support Specialist
Will provides hardware, software and network support to Rollins College students, faculty and staff. Liaison between Help Desk and Network teams and actively involved with LogRhythm support. Currently studying towards his CCNA.Betsey Shutts
Technical Support Specialist
Betsey provides hardware, software and network support to Rollins College students, faculty and staff.Steve Atchison
Technical Support Specialist
Supports faculty and staff use of high-tech classrooms and Special Events A/V.Scott Garrow
Technical Support Specialist
Scott provides hardware, software and network support to Rollins College students, faculty and staff.