Frequently Asked Questions

No. Emails from campuspayments@touchnet.com are official communications from TouchNet regarding student accounts and payment activity.

Please add this email address to your safe sender list to ensure you continue receiving important updates. If these emails are marked as spam, you may miss critical account information, and it may affect access or functionality for Authorized Users.

Yes. In TouchNet, payment plans automatically adjust to reflect changes in financial aid, course enrollment, and any additional charges or payments posted to the student account within the applicable payment plan term. Future-term charges are not included in the adjustment.

In TouchNet, all available payment plan options (including 6-month, 5-month, and 4-month plans) are presented when semester payment plans open for currently enrolled students, allowing currently enrolled students who are registered for course(s) to select the option that best fits their needs.

As part of the transition from Flywire to TouchNet, Authorized User access in Flywire has been discontinued. Due to security requirements, authorized users (parents, guardians, or sponsors) do not transfer automatically to the new system and must be re-authorized by the student in TouchNet.

Please note that Flywire closed on May 17 and no longer accepts student payments.

Authorized Users will access the new payment portal through https://rollins.college/pay. Students must first re-authorize any parents, guardians, or sponsors before access is granted. Once re-authorized, Authorized Users will receive an email invitation with instructions to set up their account and log in to the system. Please view our Designated Authorized User page under Policies and Procedures for instructions on how to set up an Authorized User.

Please note that previous Flywire Authorized User access does not carry over and must be set up again in TouchNet.

Students can access TouchNet (FoxPay) by logging into Okta and clicking the TouchNet tile. This is a single sign-on (SSO) process, which allows students to securely access the payment portal using their existing campus credentials.

Due to security requirements, certain information from Flywire will not carry over to TouchNet. Students will need to re-authorize any authorized users (parents, guardians, or sponsors) in the new system. Additionally, saved payment methods and direct deposit information must be re-entered.

Please note that Flywire will close on May 17 and will no longer accept student payments after that date.

Initial transition communications were sent to currently enrolled students on April 21, 2026, and to Authorized Users on April 22, 2026. Please check your inbox, spam, or junk folder for communications regarding the Flywire to TouchNet transition.

Acceptable forms of payment include check, money order, cashier’s check, or wire. Credit card payments (MasterCard, Discover, Visa, and American Express) are accepted via the FoxPay Online Billing and Payment System. Learn more

When a student initiates a payment, it will appear on the home page as a Pending Alternate Payment Method. Once the payment is completed and funds are confirmed by TransferMate, the student account will be updated. The transaction will then be available in the Payment and Account History section.

Once your payment has been received, the pending payment will be removed, and the transaction will be added to your Payment History in your student account center. You will also receive an email confirmation that your payment was successful. Payments are typically posted to the student account within 24–48 hours after payment completion.

Credit card payments are only accepted via the FoxPay Online Billing and Payment System.

All students may use available Tar Buc$ funds to purchase books. Bookstore purchases may also be charged to the student account for College of Liberal Arts students only. A bill, including bookstore charges, will be available monthly in FoxPay. Bookstore charges are deducted from any credit balance on the account before a refund check is issued.

Students with excess financial aid may transfer up to a maximum of $1,000 per term prior to their financial aid refund to the Tar Buc$ account to purchase books in the campus bookstore. Learn more in MyRollins.

Enrollment verification is provided by the National Student Clearinghouse. Only currently registered students can access their enrollment verifications (certificates) here. If you need a "good standing" verification, please use your unofficial transcripts which is accessed in MyRollins.

Funds are disbursed by the Financial Aid department after the start of the term, usually at the end of add/drop. Refunds generated by financial aid are not available until after enrollment has been confirmed. Learn more

Holds are placed on accounts for various reasons. A student may have a hold for a past due balance or if the balance is not fully covered by financial aid or a monthly payment plan. See more information below under "Holds & Late Fees."

Late fees are assessed each month your account has a past-due balance of $1,000 or greater. See more below under "Holds & Late Fees."

Financial aid funds are applied to the account balance first. A student is only eligible for a refund if the account has a credit balance. If a student has a deferment form from an employer, the student may retain the funds when received from their employer.

Any charges due on your account at the time of refund are deducted from your credit prior to the issuance of the refund check. Current charges/credits are available in FoxPay.

Tar Buc$ accounts funds are only refundable upon separation from the college.

Florida Prepaid participants must complete a Transfer Authorization with Florida Prepaid. Learn more

The College will invoice Florida Prepaid up to 15 credit hours for the fall and spring semesters, unless the account holder or beneficiary notifies us otherwise. Florida Prepaid pays based on the type of plan you have and rates established for the year. Learn more

Alternative loan funds are not available to students until the check is received from the alternative lender. If the student has a credit balance from other financial aid, those funds may be transferred to the Tar Buc$ account. A Liberal Arts student can charge books to their account if the College has received confirmation of the alternative loan funds and the loan will cover the balance for the term. Return to Top Form 1098T and Education Tax Credits.

Financial aid funds are applied to the account balance first. A student is only eligible for a refund if the account has a credit balance. If a student has a deferment form from an employer, the student may retain the funds when received from their employer.

Students with excess financial aid may transfer up to a maximum of $1,000 per term prior to their financial aid refund to the Tar Buc$ account to purchase books in the campus bookstore. Learn more in MyRollins.

Funds are disbursed by the Financial Aid department after the start of the term, usually at the end of add/drop. Refunds generated by financial aid are not available until after enrollment has been confirmed. Learn more

Any charges due on your account at the time of refund are deducted from your credit prior to the issuance of the refund check. Current charges/credits are available in FoxPay.

Florida Prepaid participants must complete a Transfer Authorization with Florida Prepaid. Learn more

The College will invoice Florida Prepaid up to 15 credit hours for the fall and spring semesters, unless the account holder or beneficiary notifies us otherwise. Florida Prepaid pays based on the type of plan you have and rates established for the year. Learn more

Students will not be permitted to register or change their schedule if the past due balance is greater than or equal to $1,000.

All past due balances of $1,000 or greater will be subject to monthly late payment fees on the following scale:

• Past Due Balance of $1,000 or greater: 1% of past due amount
• A $25 fee is charged for any returned checks.